Shipping Policy

At Pro Golf Shop, we’re committed to providing premium golf equipment and exceptional service to golf enthusiasts worldwide. Our shipping and returns policies are designed to ensure a seamless shopping experience from the moment you place your order to the day it arrives at your doorstep.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in your order total and will be collected by the shipping carrier or local authorities.

Returns & Exchanges

We stand behind the quality of our premium golf equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Our Return Policy

• Returns and exchanges must be initiated within 15 days of receiving your order
• Items must be unused, in original condition, and in the original packaging with all tags and protective coverings intact
• Proof of purchase is required for all returns

How to Initiate a Return or Exchange

1. Contact us at [email protected] within 15 days of receiving your order. Use our return request template below for faster processing.
2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 1-2 business days.
3. Package your item – Securely pack the item in its original packaging with all accessories and documentation.
4. Ship your return – Send the package to our returns center at:
   Pro Golf Shop Returns
   1418 Paddocks Court
   Crownsville, US 21032
   We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.
5. Wait for processing – Once received, we’ll inspect your item and process your return or exchange within 3-5 business days.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
• For exchanges, we’ll cover the shipping costs of sending the replacement item

Refund Information

• Refunds are processed within 3-5 business days after we receive and inspect your return
• Refunds will be issued to your original payment method:
  • Credit card payments (Visa, MasterCard, JCB): 3-10 business days for the refund to appear on your statement
  • PayPal payments: 3-5 business days
• Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

To exchange an item for a different size, color, or product:

1. Follow the same return process outlined above
2. Clearly indicate in your return request what you’d like to exchange for
3. Include any price difference if the new item costs more

We’ll ship your replacement item once we receive and process your return.

Damaged or Defective Items

If you receive a damaged or defective golf product (including clubs, bags, or accessories):

• Contact us immediately at [email protected]
• Provide photos of the damage or defect
• We’ll arrange for a replacement or refund and cover all associated shipping costs

Return Request Template

Use this template when emailing your return request to expedite processing:

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or exchanges. Contact us at:

• Email: [email protected]
• Phone: [Insert Customer Service Phone Number]

We appreciate your business and are committed to ensuring your complete satisfaction with every golf product purchase from Pro Golf Shop.