About Pro Golf Shop

Q: What kind of products does Pro Golf Shop offer?
A: We specialize in high-quality golf equipment and accessories including clubs (drivers, irons, hybrids, complete sets), apparel, bags (carry bags, cart bags), golf balls, gloves, tees, towels, umbrellas, and headcovers for both men and junior players.
Q: Where is Pro Golf Shop located?
A: Our headquarters is located at 1418 Paddocks Court, Crownsville, US 21032. We ship worldwide (excluding some remote areas in Asia).

Ordering & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website (DHL, FedEx, or EMS depending on your shipping method).

Shipping & Delivery

Q: What shipping options are available?
A: We offer two shipping methods:
Standard Shipping ($12.95 flat rate): 10-15 day delivery via DHL or FedEx with tracking
Free Shipping: 15-25 day delivery via EMS for orders over $50
Q: How long does order processing take?
A: We process all orders within 1-2 business days before shipping. You’ll receive tracking information as soon as your package leaves our facility.
Q: Do you ship internationally?
A: Yes! We ship worldwide to golf enthusiasts everywhere, except some remote areas in Asia. Our carriers ensure reliable delivery to most locations.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, please contact our customer service team at [email protected] to initiate a return.
Q: What if my golf equipment arrives damaged?
A: We take great care in packaging all golf equipment to prevent damage during transit. If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and we’ll resolve the issue promptly.

Product Questions

Q: How do I choose the right golf clubs for my game?
A: Our product descriptions include detailed specifications to help you select the right equipment. For drivers, irons, and complete sets, we recommend considering your skill level and typical course conditions. If you need personalized advice, feel free to email our golf-savvy team.
Q: Do you offer junior golf equipment?
A: Absolutely! We carry a selection of junior golf clubs and accessories specifically designed for younger players developing their game.
Q: What’s the difference between cart bags and carry bags?
A: Cart bags are designed to be used with golf carts and typically offer more storage, while carry bags are lighter with comfortable straps for walking the course. Our product listings highlight the features of each type.

Contact Us

Q: How can I contact customer service?
A: Our golf equipment experts are happy to help! Email us at [email protected] for any questions about products, orders, or returns. We typically respond within 24 hours.

Ready to upgrade your game? Shop Now and experience the Pro Golf Shop difference!